Appointments
How to Request an Appointment
You can request an appointment in the following ways:
The GP partners wish to ensure that our patients are able to access safe and timely healthcare for urgent and non urgent (routine) conditions.
All requests to see a GP are managed by clinical telephone triage unless there is a requirement for alternative communication arrangements. Note: For example patients with hearing and sight impairments or requiring an interpreter.
Calls into the practice are managed as follows:
- Before 12:00 for Urgent or Routine conditions.
- After 12:00 for Urgent/Acute medical healthcare emergency (conditions which cannot wait until the following day)
At the time of calling you will be asked by a receptionist to provide some information as to why you are calling, in order for the clinicians to prioritize calls. When the clinician calls you, they will determine a suitable course of action with you. Which may include offering you an appointment on the day or a future date. This will enable you to make any arrangements necessary for your appointment. Including, for example, transport.
In accordance with practice guidelines, it may be appropriate for the receptionist to signpost you to another service. For example, to access local pharmacies for the common ailment service or call 999 for an ambulance. The receptionist will also book appointments with members of our nursing team.
On days when there is a very high level of demand, when there are no more clinical triage slots available on the day, only acute medical emergencies can be safely managed. Unless it is an acute medical emergency, patients will be offered a future call back appointment on a specific day. Patients are advised that they should be available to take the call on that day as well as attend a face-to-face appointment if necessary.
We regret that we are unable to offer GP online appointment bookings as a result of these arrangements.
How to Make an Appointment With a Nurse
There are pre-bookable morning and afternoon appointments for nursing services which include dressings, injections, blood letting, advice, health screening and chronic disease management clinics, which can be made by telephone.
Cancelling an Appointment
If you are unable to keep your appointment, please let us know as soon as possible as appointments are in great demand and another patient could be seen in your place.
To cancel, you can:
- Fill out our cancel an appointment form
- Visit our online services
- Call us at Brecon, Ty Henry Vaughan on 01874 622121 or Sennybridge Health Centre on 01874 636559